Forming Our Future togetherFormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.Rooted in our core values — Focus on the Customer, Ownership &amp; Accountability, Respectfully &amp; Effectively Communicate, and Motivate &amp; Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.Shift:The regular hours for this position are day shift.Job Description:The Director of Technical Support Engineering is responsible for leading FormFactor's global technical support engineering function, serving as the highest level of product and application expertise within the service organization. This leader drives technical escalation management, service readiness, engineering collaboration, and customer issue resolution across a global network of field, regional, and factory service teams. The role provides strategic leadership for product technical support, advanced troubleshooting, failure analysis, NPI service readiness, service documentation, training standards, and continuous improvement initiatives. Working closely with Engineering, Product Management, Manufacturing, Quality, and Global Service Operations, the Director ensures customers receive world-class technical support throughout the product lifecycle while enabling scalable and profitable service delivery. Key Responsibilities: Technical Support Leadership<ul><li>Lead the global Technical Support Engineering organization supporting all FormFactor product lines.</li><li>Establish and manage a structured multi-level technical escalation process.</li><li>Serve as executive owner for complex customer escalations and systemic product performance issues.</li><li>Drive rapid root-cause analysis and corrective actions to minimize customer downtime.</li><li>Establish service engineering standards, best practices, and troubleshooting methodologies.</li></ul> Product Technical Expertise<ul><li>Develop and maintain deep product expertise across hardware, software, applications, and manufacturing processes.</li><li>Oversee advanced troubleshooting, failure analysis, and corrective action programs.</li><li>Act as the technical bridge between Service, Engineering, Manufacturing, and Product Management.</li><li>Drive continuous improvements in product reliability, serviceability, and customer experience.</li></ul> Global Service Readiness<ul><li>Develop global support strategies to enable successful product deployment across all regions.</li><li>Ensure technical consistency across site support centers, regional service centers, factory repair centers, and partner organizations.</li><li>Create standardized troubleshooting procedures, service documentation, and repair methodologies.</li><li>Define service qualification criteria prior to field deployment.</li><li>Partner with field service leadership to ensure effective knowledge transfer and capability development.</li></ul> Training and Knowledge Management<ul><li>Own global technical training strategy and certification programs.</li><li>Develop technical competency models and career development pathways.</li><li>Build scalable knowledge management systems and technical documentation infrastructure.</li><li>Ensure field engineers and regional teams have the technical expertise required to support customers independently.</li></ul> Operational Excellence<ul><li>Define and measure technical support KPIs including:<ul><li>Escalation closure time</li><li>Root cause completion rate</li><li>First-time resolution rate</li><li>Product reliability trends</li><li>Service readiness metrics</li><li>Customer satisfaction outcomes</li></ul></li><li>Drive continuous improvement projects focused on quality, efficiency, and customer experience.</li><li>Utilize data, Voice of Customer feedback, and operational metrics to guide improvement initiatives.</li></ul> Leadership and Team Development<ul><li>Build, coach, and develop a global team of Technical Support Engineers and Subject Matter Experts.</li><li>Foster a customer-focused, collaborative, and accountable culture.</li><li>Establish succession plans and technical talent development programs.</li><li>Lead cross-functional initiatives that improve organizational effectiveness and customer outcomes.</li></ul> Preferred Qualifications &amp; Experiences: <ul><li>Degree in Electrical Engineering, Mechanical Engineering, Physics, Semiconductor Engineering, or related technical discipline.</li><li>Master's degree preferred.</li><li>Technical engineering, customer support, field service, or semiconductor equipment experience.</li><li>Leadership experience managing technical engineering or support organizations.</li><li>Proven experience leading global technical teams in a complex, customer-facing environment.</li><li>Strong understanding of semiconductor manufacturing, test, measurement, wafer probing, or adjacent semiconductor capital equipment markets.</li><li>Experience supporting products across the full lifecycle from NPI through sustaining engineering and end-of-life.</li></ul> Technical Competencies:<ul><li>Advanced troubleshooting and root-cause analysis expertise.</li><li>Product lifecycle management experience.</li><li>Failure Analysis and FMEA experience.</li><li>Service readiness and Design for Serviceability methodologies.</li><li>Technical escalation management.</li><li>Reliability engineering and continuous improvement tools.</li><li>Strong understanding of quality systems and customer support processes.</li></ul> Leadership Competencies:Successful candidates will demonstrate:<ul><li>Strong customer focus and commitment to service excellence.</li><li>Strategic thinking with operational execution discipline.</li><li>Ownership and accountability for business results.</li><li>Ability to lead through influence across global organizations.</li><li>Exceptional communication and executive presentation skills.</li><li>Proven ability to develop and inspire high-performing technical teams.</li></ul> Success Measures:In the first 12–24 months, the Director of Technical Support Engineering will:<ul><li>Improve customer issue resolution speed and technical escalation effectiveness.</li><li>Increase service readiness for new product introductions.</li><li>Strengthen collaboration between Engineering and Service organizations.</li><li>Build global technical competency and certification programs.</li><li>Improve product reliability insights and feedback loops to Engineering.</li><li>Enhance customer satisfaction and reduce support-related downtime.</li><li>Enable scalable global support capabilities that align with FormFactor's growth strategy.</li></ul>Skills: Communication, Customer Escalation, Customer Service, Escalation Resolution, Knowledge Management, People Leadership, Root Cause Analysis (RCA), Service Documentation, Service Leadership, Service Optimization, Service Ownership, Services Management, Taking Ownership, Talent Development, Technical Leadership, Technical TrainingEducation &amp; Experience: Minimum of 12+ years of relevant experience in leadership roles, with a Bachelor’s degree; or 10 years and a Master’s degree; or a PhD with 8 years experience; or equivalent experience | RequiredPay Range:$192,400.00 - $252,525.00Pay Range Explained:This role in Livermore, California pays between $192,400.00 and $252,525.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You’ll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts.Equal Employment Opportunity StatementFormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation. For roles that are designated as remote-eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.

Director, Technical Support Engineering

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. &amp;#xa;&amp;#xa;Salary Range: $156,000.00 - $234,000.00 per year.&amp;#xa;&amp;#xa;Pay Transparency Statement:The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits:We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 12-05-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.&amp;#xa;&amp;#xa;Job Description: TaskUs (Nasdaq: TASK) is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies. We solve complex operational challenges for global category leaders within AI, autonomous vehicles (AV), robotics, and beyond. By combining specialized human talent with intelligent technology, we power the companies shaping the future. Role Overview As the Head of Delivery, AI Operations, you will be responsible for ensuring that operations deliver training data (collection and annotation), adversarial testing, model evaluation services, and AI safety reviews meets the highest standards. You will drive thought leadership on project delivery, work closely with customers to define and deliver high-quality outputs, and oversee the development of new production protocols across projects. This role requires a blend of strategic thinking, hands-on operations, and cross-functional collaboration to ensure our services are impactful for AI projects, primarily focused on Physical AI elements such as Robotics and world model development. The ideal candidate will have a strong entrepreneurial mindset, deep expertise in operations and delivery for AI Services (such as producing training data via FTEs and freelancer models), and experience leading global teams. They will be comfortable working in a fast-paced, ambiguous environment and being in a constant state of learning. Key Responsibilities: <ul><li>Manage the delivery of AI services such as data collection and annotation, adversarial testing, and AI content safety moderation.</li><li>Lead a global team of Operations Managers to oversee successful delivery of AI services to ensure on time and under budget deliveries that meet and exceed customer quality expectations.</li><li>Partner with Sales Enablement and Business Development teams to scope, solution, and land proposals for new client opportunities.</li><li>Design and oversee specialized operations protocols for multiple delivery models including leveraging full time employees in our global centers, remote workers, and freelance workers. </li><li>Partner cross functionally with Quality, Training, PMO, Sales, and Product and Engineering teams to advance automation and evolve our ability to deliver high quality outcomes.</li><li>Foster a high-performance culture, encouraging continuous learning and improvement.</li><li>Drive a culture of testing, iterating, and scaling processes, ensuring that all workflows are efficient and results-driven.</li></ul> Required Skills &amp; Competencies: <ul><li>7+ years of Operations leadership experience, ideally within an organization that provides HITL, RLHF and evaluation services to leading LLM developers, Mag7 companies, AV builders and Robotics companies.  </li><li>Deep understanding of how LLMs, Generative AI workflows, and multi-modal data structures (video, spatial, and sensor fusion) essential for the robotics ecosystem.</li><li>You LOVE this stuff. You have a strong pov on the coolest and most useful AI tools on the market, and you love opening the hood and playing around. You have a deep understanding of large language models, generative AI workflows, and data structures.</li><li>Strong interest and commitment to learning about the latest developments in Robotics and Physical AI technologies.</li><li>Strong communication and leadership skills with the ability to engage effectively with customers, internal stakeholders, and global teams.</li><li>Track record of managing teams in a high-velocity environment, with a focus on outcomes.</li><li>Excited to tackle ambiguous problems with a relentless attitude of testing, iterating, and scaling solutions.</li><li>Strong analytical skills with the ability to derive actionable insights from complex data.</li></ul> Location:<ul><li>US - Remote</li><li>Traveling - 25%</li></ul> How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.  We invite you to explore all TaskUs career opportunities and apply through the provided URL <a href="https://www.taskus.com/careers/">https://www.taskus.com/careers/</a>.

Remote Christian Operations Jobs

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