Forming Our Future togetherFormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.Rooted in our core values — Focus on the Customer, Ownership &amp; Accountability, Respectfully &amp; Effectively Communicate, and Motivate &amp; Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.Shift:The regular hours for this position are day shift.Job Description:The Director of Technical Support Engineering is responsible for leading FormFactor's global technical support engineering function, serving as the highest level of product and application expertise within the service organization. This leader drives technical escalation management, service readiness, engineering collaboration, and customer issue resolution across a global network of field, regional, and factory service teams. The role provides strategic leadership for product technical support, advanced troubleshooting, failure analysis, NPI service readiness, service documentation, training standards, and continuous improvement initiatives. Working closely with Engineering, Product Management, Manufacturing, Quality, and Global Service Operations, the Director ensures customers receive world-class technical support throughout the product lifecycle while enabling scalable and profitable service delivery. Key Responsibilities: Technical Support Leadership<ul><li>Lead the global Technical Support Engineering organization supporting all FormFactor product lines.</li><li>Establish and manage a structured multi-level technical escalation process.</li><li>Serve as executive owner for complex customer escalations and systemic product performance issues.</li><li>Drive rapid root-cause analysis and corrective actions to minimize customer downtime.</li><li>Establish service engineering standards, best practices, and troubleshooting methodologies.</li></ul> Product Technical Expertise<ul><li>Develop and maintain deep product expertise across hardware, software, applications, and manufacturing processes.</li><li>Oversee advanced troubleshooting, failure analysis, and corrective action programs.</li><li>Act as the technical bridge between Service, Engineering, Manufacturing, and Product Management.</li><li>Drive continuous improvements in product reliability, serviceability, and customer experience.</li></ul> Global Service Readiness<ul><li>Develop global support strategies to enable successful product deployment across all regions.</li><li>Ensure technical consistency across site support centers, regional service centers, factory repair centers, and partner organizations.</li><li>Create standardized troubleshooting procedures, service documentation, and repair methodologies.</li><li>Define service qualification criteria prior to field deployment.</li><li>Partner with field service leadership to ensure effective knowledge transfer and capability development.</li></ul> Training and Knowledge Management<ul><li>Own global technical training strategy and certification programs.</li><li>Develop technical competency models and career development pathways.</li><li>Build scalable knowledge management systems and technical documentation infrastructure.</li><li>Ensure field engineers and regional teams have the technical expertise required to support customers independently.</li></ul> Operational Excellence<ul><li>Define and measure technical support KPIs including:<ul><li>Escalation closure time</li><li>Root cause completion rate</li><li>First-time resolution rate</li><li>Product reliability trends</li><li>Service readiness metrics</li><li>Customer satisfaction outcomes</li></ul></li><li>Drive continuous improvement projects focused on quality, efficiency, and customer experience.</li><li>Utilize data, Voice of Customer feedback, and operational metrics to guide improvement initiatives.</li></ul> Leadership and Team Development<ul><li>Build, coach, and develop a global team of Technical Support Engineers and Subject Matter Experts.</li><li>Foster a customer-focused, collaborative, and accountable culture.</li><li>Establish succession plans and technical talent development programs.</li><li>Lead cross-functional initiatives that improve organizational effectiveness and customer outcomes.</li></ul> Preferred Qualifications &amp; Experiences: <ul><li>Degree in Electrical Engineering, Mechanical Engineering, Physics, Semiconductor Engineering, or related technical discipline.</li><li>Master's degree preferred.</li><li>Technical engineering, customer support, field service, or semiconductor equipment experience.</li><li>Leadership experience managing technical engineering or support organizations.</li><li>Proven experience leading global technical teams in a complex, customer-facing environment.</li><li>Strong understanding of semiconductor manufacturing, test, measurement, wafer probing, or adjacent semiconductor capital equipment markets.</li><li>Experience supporting products across the full lifecycle from NPI through sustaining engineering and end-of-life.</li></ul> Technical Competencies:<ul><li>Advanced troubleshooting and root-cause analysis expertise.</li><li>Product lifecycle management experience.</li><li>Failure Analysis and FMEA experience.</li><li>Service readiness and Design for Serviceability methodologies.</li><li>Technical escalation management.</li><li>Reliability engineering and continuous improvement tools.</li><li>Strong understanding of quality systems and customer support processes.</li></ul> Leadership Competencies:Successful candidates will demonstrate:<ul><li>Strong customer focus and commitment to service excellence.</li><li>Strategic thinking with operational execution discipline.</li><li>Ownership and accountability for business results.</li><li>Ability to lead through influence across global organizations.</li><li>Exceptional communication and executive presentation skills.</li><li>Proven ability to develop and inspire high-performing technical teams.</li></ul> Success Measures:In the first 12–24 months, the Director of Technical Support Engineering will:<ul><li>Improve customer issue resolution speed and technical escalation effectiveness.</li><li>Increase service readiness for new product introductions.</li><li>Strengthen collaboration between Engineering and Service organizations.</li><li>Build global technical competency and certification programs.</li><li>Improve product reliability insights and feedback loops to Engineering.</li><li>Enhance customer satisfaction and reduce support-related downtime.</li><li>Enable scalable global support capabilities that align with FormFactor's growth strategy.</li></ul>Skills: Communication, Customer Escalation, Customer Service, Escalation Resolution, Knowledge Management, People Leadership, Root Cause Analysis (RCA), Service Documentation, Service Leadership, Service Optimization, Service Ownership, Services Management, Taking Ownership, Talent Development, Technical Leadership, Technical TrainingEducation &amp; Experience: Minimum of 12+ years of relevant experience in leadership roles, with a Bachelor’s degree; or 10 years and a Master’s degree; or a PhD with 8 years experience; or equivalent experience | RequiredPay Range:$192,400.00 - $252,525.00Pay Range Explained:This role in Livermore, California pays between $192,400.00 and $252,525.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You’ll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts.Equal Employment Opportunity StatementFormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation. For roles that are designated as remote-eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.

Director, Technical Support Engineering

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. &amp;#xa;&amp;#xa;Salary Range: $156,000.00 - $234,000.00 per year.&amp;#xa;&amp;#xa;Pay Transparency Statement:The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits:We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 12-05-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.&amp;#xa;&amp;#xa;Job Description: TaskUs (Nasdaq: TASK) is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies. We solve complex operational challenges for global category leaders within AI, autonomous vehicles (AV), robotics, and beyond. By combining specialized human talent with intelligent technology, we power the companies shaping the future. Role Overview As the Head of Delivery, AI Operations, you will be responsible for ensuring that operations deliver training data (collection and annotation), adversarial testing, model evaluation services, and AI safety reviews meets the highest standards. You will drive thought leadership on project delivery, work closely with customers to define and deliver high-quality outputs, and oversee the development of new production protocols across projects. This role requires a blend of strategic thinking, hands-on operations, and cross-functional collaboration to ensure our services are impactful for AI projects, primarily focused on Physical AI elements such as Robotics and world model development. The ideal candidate will have a strong entrepreneurial mindset, deep expertise in operations and delivery for AI Services (such as producing training data via FTEs and freelancer models), and experience leading global teams. They will be comfortable working in a fast-paced, ambiguous environment and being in a constant state of learning. Key Responsibilities: <ul><li>Manage the delivery of AI services such as data collection and annotation, adversarial testing, and AI content safety moderation.</li><li>Lead a global team of Operations Managers to oversee successful delivery of AI services to ensure on time and under budget deliveries that meet and exceed customer quality expectations.</li><li>Partner with Sales Enablement and Business Development teams to scope, solution, and land proposals for new client opportunities.</li><li>Design and oversee specialized operations protocols for multiple delivery models including leveraging full time employees in our global centers, remote workers, and freelance workers. </li><li>Partner cross functionally with Quality, Training, PMO, Sales, and Product and Engineering teams to advance automation and evolve our ability to deliver high quality outcomes.</li><li>Foster a high-performance culture, encouraging continuous learning and improvement.</li><li>Drive a culture of testing, iterating, and scaling processes, ensuring that all workflows are efficient and results-driven.</li></ul> Required Skills &amp; Competencies: <ul><li>7+ years of Operations leadership experience, ideally within an organization that provides HITL, RLHF and evaluation services to leading LLM developers, Mag7 companies, AV builders and Robotics companies.  </li><li>Deep understanding of how LLMs, Generative AI workflows, and multi-modal data structures (video, spatial, and sensor fusion) essential for the robotics ecosystem.</li><li>You LOVE this stuff. You have a strong pov on the coolest and most useful AI tools on the market, and you love opening the hood and playing around. You have a deep understanding of large language models, generative AI workflows, and data structures.</li><li>Strong interest and commitment to learning about the latest developments in Robotics and Physical AI technologies.</li><li>Strong communication and leadership skills with the ability to engage effectively with customers, internal stakeholders, and global teams.</li><li>Track record of managing teams in a high-velocity environment, with a focus on outcomes.</li><li>Excited to tackle ambiguous problems with a relentless attitude of testing, iterating, and scaling solutions.</li><li>Strong analytical skills with the ability to derive actionable insights from complex data.</li></ul> Location:<ul><li>US - Remote</li><li>Traveling - 25%</li></ul> How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.  We invite you to explore all TaskUs career opportunities and apply through the provided URL <a href="https://www.taskus.com/careers/">https://www.taskus.com/careers/</a>.

Head Of Delivery, AI Operations

<div>Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. </div><div>As Director of Strategy and Operations, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! </div><div>What You'll Do: </div><ul><li>Manage the on-site daily operations of Via’s service in Rochester, MN</li><li>Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team</li><li>Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on the ground team members: fostering a collaborative, cohesive, and energetic environment</li><li>Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations</li><li>Liaise closely with Via senior management and Via’s external partners</li><li>Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis</li><li>Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.</li><li>Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations</li></ul><div>Who You Are: </div><ul><li>Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degree</li><li>Must be local or willing to relocate to Rochester, MN</li><li>Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility</li><li>Savvy and tactful communicator: you intuitively find the right tone in every situation</li><li>Foster a culture deeply committed to providing a world class customer service experience</li><li>Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously</li><li>Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams</li><li>Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly</li><li>Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with</li><li>Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility</li><li>Problem solver; you don’t accept the status quo and are always looking for creative solutions</li></ul><div>Compensation and Benefits: </div><ul><li>Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.</li><li>Base salary range: $140,000-$200,000 / year</li><li>Relocation coverage available</li><li>We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.</li></ul><div>Ready to join the ride? </div><div>Via is an equal opportunity employer. </div>Departments: Operations

Director Of Strategy And Operations

<div>We appreciate your interest in employment with The Honest Company! The Honest Company is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the Human Resources Department at 1.888.862.8818 or 1.310.857.3020. </div><div>About Us</div><div>The Honest Company (NASDAQ: HNST) is a personal care company dedicated to creating cleanly-formulated and sustainably-designed products spanning categories across diapers, wipes, baby personal care, beauty, apparel, household care and wellness. Launched in 2012, the Company is on a mission to challenge ingredients, ideals, and industries through the power of the Honest brand, the Honest team, and the Honest Standard. For more information about the Honest Standard and the Company, please visit www.honest.com. </div><div>Our Mission</div><div>We're on a mission to empower people to live happy, healthy lives. We're a wellness brand with values rooted in consciousness, community, transparency, and design. Every day and in every way, we hold ourselves to an Honest standard. We believe that it is our responsibility to do our part to help create a healthy and sustainable future for all. </div><div>The Role</div><div>Honest is kicking off the search for a Retail Operations Planner! In this role you will be responsible for all account servicing responsibilities for our big box and boutique accounts. You’ll also help us scale our fast-growing retail business by providing the best customer service experience for our retail customers. </div><div>What you’ll do: </div><ul><li>Manage retail order processing and fulfillment in alignment with company and customer standards</li><li>Maintain customer catalogs and manage exceptions (product shortages, master pack issues, x-ref tables)</li><li>Resolve product or service complaints by determining cause, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and following up to ensure resolution</li><li>Provide order management analysis</li><li>Provide positive experiences that strengthen business relationships with our customers</li><li>Track, report, and improve customer service metrics: accuracy, fulfillment rate, damage rate, and adhere to customer compliance requirements</li><li>Returns Processing: Coordinate returns for assigned accounts, review requests and process RAs in accordance with company return policy</li><li>Coordinate with fulfillment team to ensure that orders are processed in accordance with customer requirements</li><li>Ensure that necessary documents (BOLs, packing slips) and special handling requirements are properly executed</li><li>Maintain ongoing communication with customers regarding order status, fill rate, and shipping timelines in conjunction with sales</li><li>Work closely with Sales to meet revenue recognition goals and track AOP performance</li><li>Partner with Cross Functional Teams to discuss feasibility and launch new customers</li></ul><div>You’ll love this job if you’re: </div><ul><li>Numbers-driven and analytical. Data doesn’t scare you!</li><li>Dedicated and fast-moving. You’re known to operate with passion, urgency, focus, and discipline</li><li>Calm and confident. You always maintain a friendly disposition -- even (and especially) under pressure</li><li>Adaptable and ambitious. You will enthusiastically take on other assignments as needed to support your team!</li></ul><div>What you’ll need: </div><ul><li>3+ years experience in supply chain management, warehouse or logistics, preferably in the CPG industry</li><li>Prior experience in retail execution / planning, customer service, and logistics</li><li>Experience working with major CPG accounts such as Target, Amazon, Walmart, Kroger, etc. with a proven understanding of vendor compliance requirements</li><li>Working knowledge of supply chain concepts including but not limited to; lead times, outbound performance, DC operations and customer service management</li><li>Strong analytical skills with advanced knowledge of Excel</li><li>Prior experience with True Commerce/SPS Commerce, JDE, Softeon and WMS</li><li>Strong communication and analytical skills with the ability to prioritize effectively</li></ul><div>Compensation </div><div>The pay range for this role is $33.65 - $39.00/hr. Actual compensation is based on many factors including but not limited to depth of experience, skill level, ability, knowledge, education, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. </div><div>The total rewards package for this position may also include base, annual incentive plan, benefits, retirement plan, equity, and Employee Stock Purchase Plan. </div><div>Benefits &amp; Perks</div><div>At Honest, we’re all about investing in our people. We’re dedicated to providing a benefits package that supports your well-being, growth, and balance. Check out our benefits and perks we offer to help you thrive both in and out of the office: </div><ul><li>Comprehensive Health &amp; Wellness 🏥: We’ve got you covered with top-tier health, dental, and vision plans to keep you and your family feeling great.</li><li>401k with Company Match 💰: Your future matters to us. We match your 401k contributions to help you secure a strong financial future.</li><li>Wellness &amp; Fitness 💪: Stay healthy with a monthly fitness reimbursement and, for those in our Playa Vista office, an onsite gym to keep you active and energized.</li><li>Work-Life Balance ⚖️: We value your time. We provide a generousand flexible vacation policy to relax, recharge, and spend time on what matters most.</li><li>Family-Friendly Leave 👶: Growing your family? We offer generous maternity and paternity leave to support you during this exciting journey.</li><li>Ownership &amp; Equity 💼: Ownership isn’t just a mindset here—it’s real. Every full time employee is granted equity, giving you a direct stake in our future. When we win, you win.</li><li>Education Reimbursement 🎓: We’re committed to your growth—whether it’s for professional development or a new passion, we offer education reimbursement to help you learn and level up.</li><li>Pet Insurance 🐾: We love your furry family members too! Our pet insurance ensures your pets are taken care of, because they’re part of the family.</li></ul><div>Please note: Benefits offerings may vary based on the position and geographic location. </div><div>California Privacy Rights Notice for Californian Job Applicants and Prospective Talent </div><div>Effective Date: January 1, 2020 </div><div>Under the California Consumer Privacy Act of 2018 (“CCPA”), The Honest Company, Inc. (“Honest” or “us” or “we”) is required to inform California residents who are our job applicants or prospective talent (together “job applicants” or “you”) about the categories of personal information we may collect about you and the purposes for which we use this information. Click here if you are a California resident to read disclosures required by the CCPA. Note this notice applies only to personal information that is subject to the CCPA. </div><div>Categories of Personal Information We Collect. We may collect the following categories of personal information about our job applicants, who are California residents: </div><ul><li>Name</li><li>Signature</li><li>Social Security Number</li><li>Email and mailing address</li><li>Telephone number</li><li>Education</li><li>Employment history</li></ul><div>How We Use Job Applicants' Personal Data. We use and disclose the personal information we collect for our business purposes. These business purposes include, without limitation: </div><ul><li>Processing evaluating your application to determine your qualifications for the role to which you’ve applied, and communicating with you about your application, including to check references or your background, and communicate with you about other jobs that may interest you.</li><li>Other business purposes as identified in the CCPA, which include:</li><ul><li>Auditing related to our interactions with you;</li><li>Legal compliance</li><li>Detecting and protecting against security incidents, fraud, and illegal activity;</li><li>Debugging;</li><li>Performing services for us, such as analytics;</li><li>Internal research for technological improvement; and</li><li>Internal operations.</li></ul></ul><div>Other Interactions with The Honest Company. More information about our privacy practices can be found in our Privacy Policy, which is incorporated herein by reference. </div><div>Contact Us. For questions or concerns about our Privacy Policy, please contact us at privacy@honest.com. </div><div>#LIHybrid </div>Departments: Supply Chain

Christian Operations Jobs

Explore top Christian Operations jobs at leading faith-friendly companies.