<div>In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. Our RUCKUS Smart Wi-Fi, ICX switching, IoT, rich AI/ML Analytics software, secure policy user/device onboarding software, and broad portfolio of network management and control all redefine what’s possible in wireless connectivity and network performance with flexibility, reliability, and affordability. RUCKUS has an unbeaten track record of working better than anyone else in the industries we serve. Don’t just take our word for it. We can prove it.<br><br></div><div><strong>How you'll help us to connect to the world:</strong><br><br></div><div>You will focus on Channel Partner development and enablement for all Ruckus Channel Partners in the fourteen northeastern states. As a System Engineer, you will perform technical demos, proof of concept trials, technical training, provide design input and review, solution-focused selling and positioning to all levels of decision-makers, and deliver presentations for customers, partners, prospects, and events. To be successful, you will have strong technical skills, industry knowledge, and excellent experience as a customer or partner-facing Systems Engineer. Knowledge of the Ruckus wireless and wired portfolio and related technologies is preferred, along with a proficient understanding of pre-sales engineering and sales processes, including critical account management.<br><br></div><div>The successful candidate will be a proficient self-starter with strong technical skills, in-depth industry knowledge, and excellent communication skills with proven experience as a customer or partner-facing Systems Engineer. The preferred candidate will also possess working knowledge of the RUCKUS wireless and wired portfolio and related technologies.<br><br></div><div><em>This position is remote, requires 50% or more travel, and the candidate must reside in one of the following states: Virginia, Maryland, DC, Pennsylvania, New York, Massachusetts, or Connecticut, or be willing to relocate at their own expense.</em><br><br></div><div><strong>Responsibilities:</strong><br><br></div><br><ul><li>Pre-sales engineering network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings</li></ul><ul><li>Identifying and driving the development of a territory account plan based on awareness of the business economics and trends of the industries, including vertical markets</li></ul><ul><li>Have a working knowledge of RUCKUS Networks wireless, wired and software solutions</li></ul><ul><li>Act as a trusted technical advisor to customers and partners with the ability to differentiate and competitively position RUCKUS solutions</li></ul><ul><li>Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve quota goals</li></ul><br><div><strong>Qualifications: “Required qualifications for consideration:”</strong><br><br></div><div>Undergraduate or graduate degree (BS/BA minimum) in Electrical engineering; Networking Engineering, Information Technology; Management Information Systems, Computer Science, or equivalent proven work-related experience<br><br></div><div>Minimum 5 years pre-sales or equivalent experience working with routers, switches, and Wi-Fi technologies<br><br></div><div>A professional or associate-level networking industry certification such as CCNA, BPIPA, JNCIA, Cisco, Aruba, RUCKUS, CWNA, etc. is preferred<br><br></div><div>Strong ability to support and manage the process of troubleshooting complex problems<br><br></div><div>Highly effective technical presentation skills<br><br></div><div>Strong verbal and written communication skills<br><br></div><div>Excellent troubleshooting skills<br><br></div><div><strong>Requirements: “You will excite us if you have:”</strong><br><br></div><br><ul><li>A proficient understanding of pre-sales engineering, technical sales processes, and critical account management</li></ul><ul><li>Ability to communicate both written and oral technical solutions to a variety of audiences that include executive-level decision-makers</li></ul><ul><li>Advanced understanding of partner business drivers and how to map these to a customer network environment, including identification of improvement areas in network design</li></ul><ul><li>Working knowledge of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), best practices design and assessment, predictive heat map creation, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM installations, (any of VMWare, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc. DevOps/REST or other common API programming knowledge a plus</li></ul><ul><li>General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; security; VoIP; QoS wired/wireless; BYOD/MDM; P2P; mesh; wireless controller architectures; Wi-Fi protocols and transmission, RF design, indoor and outdoor wireless deployments; packet capture/analysis tools; and WLAN security</li></ul><ul><li>Working knowledge of wi-fi design tools such as Ekahau Survey/AI Pro, Hamina Network Planner, etc.</li></ul><br><div><strong>Why Join Us?</strong><br><br></div><div>Ruckus Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.<br><br></div><div>Ruckus delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management.<br><br></div><div>If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Ruckus.<br><br></div><div>Ruckus is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.<br><br></div>

Channel Systems Engineer

<p><span>As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters.</span></p><br><p> </p><p>Customer Engagement Management plays a critical role in ensuring successful managed service delivery and customer satisfaction across complex technology programs. This position works closely with customers, partners, and cross-functional teams to deliver projects that align with business objectives while maintaining a high-quality customer experience. Success in this role contributes to effective project execution, operational excellence, and long-term customer relationships.</p><h3>How you will make an impact:</h3><ul><li>Drive managed service onboarding projects from quote acceptance through service activation and ongoing performance reporting.</li><li>Deliver project scope while optimizing schedules, costs, resources, and third-party deliverables.</li><li>Lead customer engagement activities and serve as the escalation point for managed service delivery matters.</li><li>Manage multiple customer projects and coordinate stakeholder communications.</li><li>Present executive-level project updates, tracking reports, and status communications.</li><li>Identify, assess, and mitigate project risks throughout the project lifecycle.</li><li>Collaborate with Services, Product, Supply Chain, Sales, partner, and customer teams to achieve project objectives.</li></ul><h3>The must haves:</h3><ul><li><b>Education:</b> Bachelor’s degree in electrical engineering, computer engineering, computer science, business, or equivalent experience.</li><li><b>Experience:</b> 8+ years of relevant experience in the Information and Communications Technology (ICT) field with program or project management responsibilities supporting managed services, optical, cloud, or virtualization delivery projects.</li><li>Application of negotiation, influence, collaboration, customer-facing communication, and statement of work management practices.</li><li>Monitor incident management activities and coordinate resolution in alignment with service level agreements.</li><li>Manage customer communications, escalated incidents, action items, and service delivery activities to support customer satisfaction.</li><li>Coordinate technical support and field engineering activities to address operational issues and critical equipment maintenance requirements.</li><li>Demonstrated skills utilizing desktop applications, project management tools, financial tools, and the ability to travel in support of customer projects.</li></ul><h3>Nice to haves:</h3><ul><li><b>Experience:</b> Experience with managed services and build-operate-transfer projects.</li><li><b>Certifications:</b> PMP certification and virtualization or networking technology certifications.</li><li><b>Education:</b> MS OR MBA.</li><li><b>Experience:</b> Experience with multivendor and software professional services supporting communication service provider or enterprise customers.</li><li><b>Certifications:</b> ITIL v4/6 Foundation ITSM Certification.</li><li><b>Experience:</b> Service Provider experience.</li></ul><h3>Pay Range:<br></h3><p>The annual pay range for this position is $82,300 - $131,500 USD</p><br><p>#LI-WH1</p><p>#LI-Remote</p><p></p><p>Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.</p><p></p><p>Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) &amp; DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.<br><br>At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.</p><p></p><p>Ciena is an Equal Opportunity Employer, including disability and protected veteran status.</p><p></p><p>If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.</p>

Customer Engagement Manager

<div><strong>This is where</strong>your work makes a difference.<br><br></div><div>At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.<br><br></div><div>Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.<br><br></div><div>Here, you will find more than just a job—you will find purpose and pride.<br><br></div><div><strong>Your Role at Baxter</strong><br><br></div><div>As a Critical Account Lead, you will serve as the single point of accountability for Baxter's most complex customer escalations within the Care Communications Solutions business. This newly created role was designed to improve the customer experience when issues span multiple products, teams, or technologies.<br><br></div><div>You'll partner closely with Technical Support, Product Management, R&amp;D, Customer Success, Sales, and leadership teams to coordinate resolution efforts and ensure customers have a clear path forward. This is an opportunity to help build a new function, influence how critical customer situations are managed, and play a direct role in strengthening Baxter's relationships with healthcare customers.<br><br></div><div><strong>What You'll Do</strong><br><br></div><br><ul><li>Own critical customer escalations from intake through customer stabilization, serving as the single point of accountability throughout the lifecycle.</li><li>Triage incoming escalations, assess severity levels, and determine appropriate engagement and response plans.</li><li>Lead cross-functional resolution teams across Technical Support, Product Management, R&amp;D, Customer Success, Services, and Sales.</li><li>Coordinate resolution activities for complex customer issues, including incidents that span multiple products, technologies, business units, and support organizations.</li><li>Deliver executive-level status updates and escalation communications to internal stakeholders and customer leadership.</li><li>Maintain escalation records, action plans, and status reporting within established systems and processes.</li><li>Conduct post-incident reviews, document root causes, and identify opportunities to improve products, processes, and customer outcomes.</li><li>Support the development of escalation criteria, critical account pathways, performance metrics, and scalable operational processes for the Critical Account Lead program.</li></ul><br><div><strong>What You'll Bring</strong><br><br></div><br><ul><li>Bachelor's degree in Healthcare, Information Technology, Business, Engineering, or a related field.</li><li>8+ years of experience in technical support, escalation management, technical account management, customer success, program management, or related customer-facing technical roles.</li><li>Experience managing high-severity customer issues that require coordination across multiple teams, products, or business functions.</li><li>Knowledge of healthcare technology environments, hospital IT operations, or medical device technologies.</li><li>Experience working with networking technologies and HL7 integrations.</li><li>Proficiency with program and case management tools such as ServiceNow, Salesforce, Smartsheet, Microsoft Project, or similar platforms.</li></ul><br><div><em>We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $96,000 - $132,000.The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.</em><br><br></div><div>Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.<br><br></div><div><strong>US Benefits at Baxter (except for Puerto Rico)</strong><br><br></div><div>This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter<br><br></div><div><strong>Equal Employment Opportunity</strong><br><br></div><div>Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.<br><br></div><div>Know Your Rights: Workplace Discrimination is Illegal<br><br></div><div><strong>Reasonable Accommodations</strong><br><br></div><div>Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.<br><br></div><div><strong>Recruitment Fraud Notice</strong><br><br></div><div>Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.<br><br></div>

Remote Christian Networking Jobs

Explore top Christian remote and work from home Networking jobs at leading faith-friendly companies.