<p><span>As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters.</span></p><br><p> </p><p>Customer Engagement Management plays a critical role in ensuring successful managed service delivery and customer satisfaction across complex technology programs. This position works closely with customers, partners, and cross-functional teams to deliver projects that align with business objectives while maintaining a high-quality customer experience. Success in this role contributes to effective project execution, operational excellence, and long-term customer relationships.</p><h3>How you will make an impact:</h3><ul><li>Drive managed service onboarding projects from quote acceptance through service activation and ongoing performance reporting.</li><li>Deliver project scope while optimizing schedules, costs, resources, and third-party deliverables.</li><li>Lead customer engagement activities and serve as the escalation point for managed service delivery matters.</li><li>Manage multiple customer projects and coordinate stakeholder communications.</li><li>Present executive-level project updates, tracking reports, and status communications.</li><li>Identify, assess, and mitigate project risks throughout the project lifecycle.</li><li>Collaborate with Services, Product, Supply Chain, Sales, partner, and customer teams to achieve project objectives.</li></ul><h3>The must haves:</h3><ul><li><b>Education:</b> Bachelor’s degree in electrical engineering, computer engineering, computer science, business, or equivalent experience.</li><li><b>Experience:</b> 8+ years of relevant experience in the Information and Communications Technology (ICT) field with program or project management responsibilities supporting managed services, optical, cloud, or virtualization delivery projects.</li><li>Application of negotiation, influence, collaboration, customer-facing communication, and statement of work management practices.</li><li>Monitor incident management activities and coordinate resolution in alignment with service level agreements.</li><li>Manage customer communications, escalated incidents, action items, and service delivery activities to support customer satisfaction.</li><li>Coordinate technical support and field engineering activities to address operational issues and critical equipment maintenance requirements.</li><li>Demonstrated skills utilizing desktop applications, project management tools, financial tools, and the ability to travel in support of customer projects.</li></ul><h3>Nice to haves:</h3><ul><li><b>Experience:</b> Experience with managed services and build-operate-transfer projects.</li><li><b>Certifications:</b> PMP certification and virtualization or networking technology certifications.</li><li><b>Education:</b> MS OR MBA.</li><li><b>Experience:</b> Experience with multivendor and software professional services supporting communication service provider or enterprise customers.</li><li><b>Certifications:</b> ITIL v4/6 Foundation ITSM Certification.</li><li><b>Experience:</b> Service Provider experience.</li></ul><h3>Pay Range:<br></h3><p>The annual pay range for this position is $82,300 - $131,500 USD</p><br><p>#LI-WH1</p><p>#LI-Remote</p><p></p><p>Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.</p><p></p><p>Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) &amp; DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.<br><br>At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.</p><p></p><p>Ciena is an Equal Opportunity Employer, including disability and protected veteran status.</p><p></p><p>If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.</p>

Customer Engagement Manager

<p><span>Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.</span></p><p></p><p><b>Job Profile Overview:</b></p><p>The Intermediate End User Computing Specialist provides independent Tier 2 end-user computing support by resolving escalated incidents, administering devices and applications, and supporting identity, connectivity, security, and lifecycle activities across site and regional environments. The job applies established standards, coordinates with technical teams, identifies recurring issues, and contributes to service, documentation, and process improvements while delivering a responsive end-user experience.</p><p><b>What You Will Do at Graco:</b></p><p><b>End User Support &amp; Experience</b></p><ul><li>Respond to escalated incidents involving devices, access, connectivity, printing, and applications, ensuring validation of request details, completeness, and proper ticket updates in line with ITSM best practices. </li></ul><ul><li>Support end-users with login issues, MFA incidents and account access troubleshooting, as well as entry-level Active Directory tasks such as group membership updates and entitlement troubleshooting. </li></ul><ul><li>Coordinate onboarding and offboarding tasks related to device access, application permissions, and distribution groups, following established access governance procedures. </li></ul><ul><li>Provide Tier 2 support for enterprise applications such as Microsoft 365, Teams, OneDrive, and VPN clients; assist with application installation, configuration, updates, compatibility troubleshooting, and support end-user training and best practices. </li></ul><p><b> </b></p><p><b>Workplace Technology Operations</b></p><ul><li>Troubleshoot technical issues across Windows, macOS, and mobile devices, including performance problems, peripheral and hardware failures, and provide hardware diagnostics, component replacements, and asset management.</li></ul><ul><li>Handle device and peripheral support including installation, configuration, and maintenance of laptops, desktops, monitors, docking stations, printers, and related peripherals, as well as executing new hire setups, device rebuilds, reimaging, and lifecycle transitions. </li></ul><ul><li>Troubleshoot basic networking and connectivity issues, including wired and wireless connections, switchport problems, conference room connectivity, VPN client issues, network authentication errors, and perform onsite tasks like cable tracing, port patching, labeling, and network drop validation; escalate complex or systemic issues to engineering teams with clear documentation. </li></ul><ul><li>Provide system &amp; application administration support as needed for site and/or regional requirements. </li></ul><ul><li>Assist in patching &amp; cyber-security related activities for systems and applications needed for site and/or regional requirements.</li></ul><p><b> </b></p><p><b>Service Governance, Improvement &amp; Leadership</b></p><ul><li>Contribute updates to knowledge articles, SOPs, and troubleshooting guides. </li></ul><ul><li>Maintain asset records, device inventories, and ticket documentation to ensure accurate SLA tracking. </li></ul><ul><li>Identify recurring issues and recommend improvements to processes or documentation. </li></ul><ul><li>Assist IT initiatives, deployments, refreshes, and system migrations by completing assigned tasks, testing, and documentation.</li></ul><p><b> </b></p><p><b>What You Will Bring to Graco:</b></p><ul><li>3-5 years of IT support experience </li></ul><ul><li>Bachelor’s degree in IT (or global equivalent) or related field.</li></ul><ul><li>Strong understanding of Windows and macOS troubleshooting fundamentals. </li></ul><ul><li>Strong customer-service orientation, delivering a consistently positive end-user experience.</li></ul><ul><li>Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi etc.). </li></ul><ul><li>Composure under pressure during outages or production-impacting incidents.</li></ul><ul><li>Experience supporting enterprise collaboration tools (Microsoft 365, Teams, Outlook). </li></ul><ul><li>Skilled at translating technical issues into simple, actionable guidance for non-technical users.</li></ul><ul><li>Ability to follow SOPs and maintain accurate ticket records. </li></ul><ul><li>Strong prioritization and ownership skills, driving multiple issues to timely resolution.</li></ul><ul><li>Ability to work onsite in various environments (offices, wiring closets, manufacturing floors). </li></ul><ul><li>Results-driven, adjusting quickly to shifting priorities and diverse technical demands.</li></ul><br><p><b>Accelerators:</b></p><ul><li>Working proficiency across core end-user platforms and tools: Windows, macOS, mobile platforms, Microsoft 365, Teams, and OneDrive.</li></ul><ul><li>Working proficiency in identity, infrastructure, and IT operations: Active Directory, MFA, VPN, endpoint hardware and management, basic networking, ITSM practices, asset management, patching, and endpoint security.</li></ul><ul><li>Demonstrated independent troubleshooting, incident ownership, documentation, prioritization, customer service, and cross-functional collaboration.</li></ul><ul><li>Certifications such as CompTIA A+ or Network+, Microsoft 365 Endpoint Administrator, ITIL Foundation, or equivalent preferred.</li></ul><br><br><p><span><i><b>Applicants must be legally authorized to work in the United States on a permanent and unrestricted basis. This position is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, E-3, O-1, L-1, or employment-based permanent residence sponsorship). Candidates working under temporary employment authorization, including F-1 OPT, STEM OPT, CPT, or similar programs, are not eligible for this position.</b></i> </span></p><br><p>At Graco, you truly make a difference. Your unique talents contribute to our organizational growth and future. Not only do you make a difference, but Graco’s culture empowers employees to create their own career path. Whether you choose to advance within your current department or explore new opportunities in different divisions, you have the ability to build your future. Our managers are here to provide support and guidance as you continue to grow within your career.</p><p></p><p>Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 &amp; 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.</p><p></p><p>Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit <a href="http://www.dhs.gov/E-Verify">www.dhs.gov/E-Verify</a>.</p><p></p><p>The base pay range for this position is listed below, exclusive of fringe benefits or other compensation.  If you are hired, your final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience.  In addition to those factors, we will also consider internal equity of our current employees.  Please keep in mind that the range provided is the full base salary range for the role.  Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.</p>$64,600.00 - $113,100.00

Intermediate End User Computing Specialist

<div><strong>This is where</strong>your work makes a difference.<br><br></div><div>At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.<br><br></div><div>Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.<br><br></div><div>Here, you will find more than just a job—you will find purpose and pride.<br><br></div><div><strong>Your Role at Baxter</strong><br><br></div><div>As a Critical Account Lead, you will serve as the single point of accountability for Baxter's most complex customer escalations within the Care Communications Solutions business. This newly created role was designed to improve the customer experience when issues span multiple products, teams, or technologies.<br><br></div><div>You'll partner closely with Technical Support, Product Management, R&amp;D, Customer Success, Sales, and leadership teams to coordinate resolution efforts and ensure customers have a clear path forward. This is an opportunity to help build a new function, influence how critical customer situations are managed, and play a direct role in strengthening Baxter's relationships with healthcare customers.<br><br></div><div><strong>What You'll Do</strong><br><br></div><br><ul><li>Own critical customer escalations from intake through customer stabilization, serving as the single point of accountability throughout the lifecycle.</li><li>Triage incoming escalations, assess severity levels, and determine appropriate engagement and response plans.</li><li>Lead cross-functional resolution teams across Technical Support, Product Management, R&amp;D, Customer Success, Services, and Sales.</li><li>Coordinate resolution activities for complex customer issues, including incidents that span multiple products, technologies, business units, and support organizations.</li><li>Deliver executive-level status updates and escalation communications to internal stakeholders and customer leadership.</li><li>Maintain escalation records, action plans, and status reporting within established systems and processes.</li><li>Conduct post-incident reviews, document root causes, and identify opportunities to improve products, processes, and customer outcomes.</li><li>Support the development of escalation criteria, critical account pathways, performance metrics, and scalable operational processes for the Critical Account Lead program.</li></ul><br><div><strong>What You'll Bring</strong><br><br></div><br><ul><li>Bachelor's degree in Healthcare, Information Technology, Business, Engineering, or a related field.</li><li>8+ years of experience in technical support, escalation management, technical account management, customer success, program management, or related customer-facing technical roles.</li><li>Experience managing high-severity customer issues that require coordination across multiple teams, products, or business functions.</li><li>Knowledge of healthcare technology environments, hospital IT operations, or medical device technologies.</li><li>Experience working with networking technologies and HL7 integrations.</li><li>Proficiency with program and case management tools such as ServiceNow, Salesforce, Smartsheet, Microsoft Project, or similar platforms.</li></ul><br><div><em>We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $96,000 - $132,000.The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.</em><br><br></div><div>Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.<br><br></div><div><strong>US Benefits at Baxter (except for Puerto Rico)</strong><br><br></div><div>This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter<br><br></div><div><strong>Equal Employment Opportunity</strong><br><br></div><div>Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.<br><br></div><div>Know Your Rights: Workplace Discrimination is Illegal<br><br></div><div><strong>Reasonable Accommodations</strong><br><br></div><div>Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.<br><br></div><div><strong>Recruitment Fraud Notice</strong><br><br></div><div>Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.<br><br></div>

Christian Networking Jobs

Explore top Christian Networking jobs at leading faith-friendly companies.