<h1><span><b><b><b>Job Description Summary</b></b></b></span></h1>Reporting to the ACIS Field Operations Manager, the Senior Field Service Technician is responsible for the full lifecycle support of AC Substation systems, including pre-commissioning, start-up, and ongoing maintenance. In this hands-on role, you will perform rigorous testing during commissioning and provide long-term operational support—including preventative and corrective maintenance, detailed inspections, and complex troubleshooting—to ensure the safety, quality, and peak performance of our utility and industrial customers' ACIS substation equipment.<p></p><p></p><p></p><h1><span><b>Job Description</b></span></h1><h2>Essential Responsibilities:</h2><br><p>As ACIS Senior Field Technician you are responsible for;</p><p>• Commissioning &amp; Start-up: Execute electrical and mechanical pre-commissioning tests on auxiliary systems, HV Breakers, HV DS and ACIS substation plants. Perform instrument functionality verification to ensure a smooth system start-up.</p><p>• Lifecycle Maintenance: Conduct scheduled preventative maintenance and responsive corrective maintenance to minimize downtime. Perform detailed equipment inspections to identify potential risks or performance degradation.</p><p>• Troubleshooting &amp; Resolution: Act as the primary technical point of contact for on-site troubleshooting. Diagnose complex technical issues, document root causes (RCA), and implement effective solutions to restore system functionality.</p><p>• Participate in the support of the 24/7 Support hotline – based on rotational needs</p><p>• Technical Interpretation: Read and interpret Single Line Diagrams (SLD), general arrangement drawings, and installation/commissioning procedures to ensure accurate work execution.</p><p>• Safety &amp; Compliance: Serve as an EHS leader on-site. Strictly implement LOTO (Lock-Out/Tag-Out) procedures and ensure all activities comply with GE, OSHA, NFPA70, and project-specific safety standards.</p><p>• Documentation &amp; Reporting: Maintain accurate site logs, write comprehensive technical reports, and manage administrative requirements (timesheets, expenses, status reports) with thoroughness and timeliness.</p><p>• Customer &amp; Team Interface: Act as a technical representative for GE GSI, fostering professional relationships with customers and collaborating across cross-functional teams.</p><p>• Training &amp; Mentorship: Provide technical guidance, training, and mentorship to junior team members, fostering a culture of knowledge sharing and supporting the development of the broader field team</p><h2><br>Mandatory Qualifications:</h2><br><p>Mandatory Qualifications / Requirements:</p><p>• Education: Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or Technical Schools</p><p>• Experience: Minimum of 5 years of proven field experience in electrical power systems.</p><p>• Technical Expertise: Strong hands-on knowledge of ACIS substation apparatus, specifically Circuit Breakers and Disconnect Switches. Experience supervising high-voltage substations is required.</p><p>Asset: Experience with GIS (Gas-Insulated Switchgear)* is highly desirable.</p><p>• Safety Standards: Strong understanding of EHS requirements for high-voltage project sites. Knowledge of NETA, NERC, and IEC requirements; OSHA 30 and NFPA70 certification is highly preferred.</p><p>• Operational Skills: Ability to troubleshoot under pressure, manage tight deadlines, and perform high-quality work in dynamic environments.</p><p>• Communication: Proficiency in Microsoft Office. Strong verbal and written communication skills.</p><p>• Languages: English is mandatory</p><p>• Logistics: Valid US work authorization and availability for work on project sites across the US.</p><br><h2>Desired Characteristics</h2><br><p>• Strong field leadership and decision-making</p><p>• Excellent coordination and communication skills</p><p>• Ability to manage multiple contractors and interfaces simultaneously</p><p>• High attention to safety, quality, and detail</p><p>• Practical problem-solving in construction environments</p><p>• Ability to work under schedule pressure while maintaining standards</p><br><br><p></p><p></p><p></p><h1><span><b><b><b>Additional Information</b></b></b></span></h1><div><div><div><div><div><div><div><p><span>GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an </span><a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf">Equal Opportunity Employer</a><span><a href="http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf">.</a> Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</span></p><p></p></div></div></div></div></div></div></div><p></p><p></p><div><div><div><div><div><div><div><p><span>GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). </span></p><p></p></div></div></div></div></div></div></div><p></p><p></p><p></p><div><div><div><div><div><div><div><p><b>Relocation Assistance Provided: </b><span>No</span></p></div></div></div></div></div></div></div>#LI-Remote - This is a remote position<p></p><p></p><p> </p><p> </p>For candidates applying to a U.S. based position, the pay range for this position is between $78,800.00 and $131,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.<p> </p><p> </p>Bonus eligibility: discretionary annual bonus.<p> </p><p> </p>This posting is expected to remain open for at least seven days after it was posted on October 07, 2026.<p> </p><p> </p>Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.<p> </p><p> </p>GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

ACS Senior Field Technician

<div><strong>This is where</strong>your work makes a difference.<br><br></div><div>At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.<br><br></div><div>Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.<br><br></div><div>Here, you will find more than just a job—you will find purpose and pride.<br><br></div><div><strong>Your Role at Baxter</strong><br><br></div><div>As a Critical Account Lead, you will serve as the single point of accountability for Baxter's most complex customer escalations within the Care Communications Solutions business. This newly created role was designed to improve the customer experience when issues span multiple products, teams, or technologies.<br><br></div><div>You'll partner closely with Technical Support, Product Management, R&amp;D, Customer Success, Sales, and leadership teams to coordinate resolution efforts and ensure customers have a clear path forward. This is an opportunity to help build a new function, influence how critical customer situations are managed, and play a direct role in strengthening Baxter's relationships with healthcare customers.<br><br></div><div><strong>What You'll Do</strong><br><br></div><br><ul><li>Own critical customer escalations from intake through customer stabilization, serving as the single point of accountability throughout the lifecycle.</li><li>Triage incoming escalations, assess severity levels, and determine appropriate engagement and response plans.</li><li>Lead cross-functional resolution teams across Technical Support, Product Management, R&amp;D, Customer Success, Services, and Sales.</li><li>Coordinate resolution activities for complex customer issues, including incidents that span multiple products, technologies, business units, and support organizations.</li><li>Deliver executive-level status updates and escalation communications to internal stakeholders and customer leadership.</li><li>Maintain escalation records, action plans, and status reporting within established systems and processes.</li><li>Conduct post-incident reviews, document root causes, and identify opportunities to improve products, processes, and customer outcomes.</li><li>Support the development of escalation criteria, critical account pathways, performance metrics, and scalable operational processes for the Critical Account Lead program.</li></ul><br><div><strong>What You'll Bring</strong><br><br></div><br><ul><li>Bachelor's degree in Healthcare, Information Technology, Business, Engineering, or a related field.</li><li>8+ years of experience in technical support, escalation management, technical account management, customer success, program management, or related customer-facing technical roles.</li><li>Experience managing high-severity customer issues that require coordination across multiple teams, products, or business functions.</li><li>Knowledge of healthcare technology environments, hospital IT operations, or medical device technologies.</li><li>Experience working with networking technologies and HL7 integrations.</li><li>Proficiency with program and case management tools such as ServiceNow, Salesforce, Smartsheet, Microsoft Project, or similar platforms.</li></ul><br><div><em>We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $96,000 - $132,000.The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.</em><br><br></div><div>Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.<br><br></div><div><strong>US Benefits at Baxter (except for Puerto Rico)</strong><br><br></div><div>This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter<br><br></div><div><strong>Equal Employment Opportunity</strong><br><br></div><div>Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.<br><br></div><div>Know Your Rights: Workplace Discrimination is Illegal<br><br></div><div><strong>Reasonable Accommodations</strong><br><br></div><div>Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.<br><br></div><div><strong>Recruitment Fraud Notice</strong><br><br></div><div>Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.<br><br></div>

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