Forming Our Future togetherFormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.Rooted in our core values — Focus on the Customer, Ownership &amp; Accountability, Respectfully &amp; Effectively Communicate, and Motivate &amp; Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.Shift:The regular hours for this position are day shift.Job Description:The Director of Technical Support Engineering is responsible for leading FormFactor's global technical support engineering function, serving as the highest level of product and application expertise within the service organization. This leader drives technical escalation management, service readiness, engineering collaboration, and customer issue resolution across a global network of field, regional, and factory service teams. The role provides strategic leadership for product technical support, advanced troubleshooting, failure analysis, NPI service readiness, service documentation, training standards, and continuous improvement initiatives. Working closely with Engineering, Product Management, Manufacturing, Quality, and Global Service Operations, the Director ensures customers receive world-class technical support throughout the product lifecycle while enabling scalable and profitable service delivery. Key Responsibilities: Technical Support Leadership<ul><li>Lead the global Technical Support Engineering organization supporting all FormFactor product lines.</li><li>Establish and manage a structured multi-level technical escalation process.</li><li>Serve as executive owner for complex customer escalations and systemic product performance issues.</li><li>Drive rapid root-cause analysis and corrective actions to minimize customer downtime.</li><li>Establish service engineering standards, best practices, and troubleshooting methodologies.</li></ul> Product Technical Expertise<ul><li>Develop and maintain deep product expertise across hardware, software, applications, and manufacturing processes.</li><li>Oversee advanced troubleshooting, failure analysis, and corrective action programs.</li><li>Act as the technical bridge between Service, Engineering, Manufacturing, and Product Management.</li><li>Drive continuous improvements in product reliability, serviceability, and customer experience.</li></ul> Global Service Readiness<ul><li>Develop global support strategies to enable successful product deployment across all regions.</li><li>Ensure technical consistency across site support centers, regional service centers, factory repair centers, and partner organizations.</li><li>Create standardized troubleshooting procedures, service documentation, and repair methodologies.</li><li>Define service qualification criteria prior to field deployment.</li><li>Partner with field service leadership to ensure effective knowledge transfer and capability development.</li></ul> Training and Knowledge Management<ul><li>Own global technical training strategy and certification programs.</li><li>Develop technical competency models and career development pathways.</li><li>Build scalable knowledge management systems and technical documentation infrastructure.</li><li>Ensure field engineers and regional teams have the technical expertise required to support customers independently.</li></ul> Operational Excellence<ul><li>Define and measure technical support KPIs including:<ul><li>Escalation closure time</li><li>Root cause completion rate</li><li>First-time resolution rate</li><li>Product reliability trends</li><li>Service readiness metrics</li><li>Customer satisfaction outcomes</li></ul></li><li>Drive continuous improvement projects focused on quality, efficiency, and customer experience.</li><li>Utilize data, Voice of Customer feedback, and operational metrics to guide improvement initiatives.</li></ul> Leadership and Team Development<ul><li>Build, coach, and develop a global team of Technical Support Engineers and Subject Matter Experts.</li><li>Foster a customer-focused, collaborative, and accountable culture.</li><li>Establish succession plans and technical talent development programs.</li><li>Lead cross-functional initiatives that improve organizational effectiveness and customer outcomes.</li></ul> Preferred Qualifications &amp; Experiences: <ul><li>Degree in Electrical Engineering, Mechanical Engineering, Physics, Semiconductor Engineering, or related technical discipline.</li><li>Master's degree preferred.</li><li>Technical engineering, customer support, field service, or semiconductor equipment experience.</li><li>Leadership experience managing technical engineering or support organizations.</li><li>Proven experience leading global technical teams in a complex, customer-facing environment.</li><li>Strong understanding of semiconductor manufacturing, test, measurement, wafer probing, or adjacent semiconductor capital equipment markets.</li><li>Experience supporting products across the full lifecycle from NPI through sustaining engineering and end-of-life.</li></ul> Technical Competencies:<ul><li>Advanced troubleshooting and root-cause analysis expertise.</li><li>Product lifecycle management experience.</li><li>Failure Analysis and FMEA experience.</li><li>Service readiness and Design for Serviceability methodologies.</li><li>Technical escalation management.</li><li>Reliability engineering and continuous improvement tools.</li><li>Strong understanding of quality systems and customer support processes.</li></ul> Leadership Competencies:Successful candidates will demonstrate:<ul><li>Strong customer focus and commitment to service excellence.</li><li>Strategic thinking with operational execution discipline.</li><li>Ownership and accountability for business results.</li><li>Ability to lead through influence across global organizations.</li><li>Exceptional communication and executive presentation skills.</li><li>Proven ability to develop and inspire high-performing technical teams.</li></ul> Success Measures:In the first 12–24 months, the Director of Technical Support Engineering will:<ul><li>Improve customer issue resolution speed and technical escalation effectiveness.</li><li>Increase service readiness for new product introductions.</li><li>Strengthen collaboration between Engineering and Service organizations.</li><li>Build global technical competency and certification programs.</li><li>Improve product reliability insights and feedback loops to Engineering.</li><li>Enhance customer satisfaction and reduce support-related downtime.</li><li>Enable scalable global support capabilities that align with FormFactor's growth strategy.</li></ul>Skills: Communication, Customer Escalation, Customer Service, Escalation Resolution, Knowledge Management, People Leadership, Root Cause Analysis (RCA), Service Documentation, Service Leadership, Service Optimization, Service Ownership, Services Management, Taking Ownership, Talent Development, Technical Leadership, Technical TrainingEducation &amp; Experience: Minimum of 12+ years of relevant experience in leadership roles, with a Bachelor’s degree; or 10 years and a Master’s degree; or a PhD with 8 years experience; or equivalent experience | RequiredPay Range:$192,400.00 - $252,525.00Pay Range Explained:This role in Livermore, California pays between $192,400.00 and $252,525.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You’ll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts.Equal Employment Opportunity StatementFormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation. For roles that are designated as remote-eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.

Director, Technical Support Engineering

Shape the Future of Construction Tech as Our Next Senior Solution Architect! Step into a high-impact role driving digital transformation across the construction industry with Trimble Construction One. You will partner with strategic enterprise clients to discover needs, architect end-to-end system workflows, and turn complex business challenges into seamless digital solutions. As a trusted advisor, mentor, and product liaison, your expertise will shape the vision of modern construction technology and directly influence how our global customers build. About Us:  Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com. What Makes This Role Great:  You will serve as the strategic bridge connecting customer vision, implementation delivery, and product innovation, directly influencing how enterprise construction leaders modernize their businesses. Key Exciting Responsibilities:  • Lead strategic discovery engagements with enterprise clients to design tailored workflow architectures and establish long-term digital strategies. • Act as a primary technical liaison and mentor across Professional Services, Product, and Development teams to guide new product introductions.• Collaborate with executive partners and project management teams to innovate delivery methodologies and refine internal consulting environments. • Resolve complex architectural escalations while driving continuous process improvements across client engagements. Essential Skills &amp; Experience:  • 5+ years of experience implementing and supporting Trimble Construction One software applications (Spectrum ERP).• 10+ years of professional consulting experience specifically within the construction industry.• Deep expertise in construction business processes, specifically within accounting principles (General Ledger, AP/AR, Payroll) or project management workflows (Job Costing, Change Management, Billing). • Proven track record of managing complex client relationships, requirements gathering, and driving multi-project engagements. • Strong familiarity with project management practices and enterprise tools like Salesforce and Google Suite. Bonus Points For:  • Experience utilizing Smartsheet or Professional Services Automation tools such as Kantata. • PMP certification or formal background in instructional design and technical consulting. Logistics:  Location: Remote, USTravel: Up to 30% Why You'll Love Working With Us At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. <ul><li>You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.</li><li>Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.</li><li>Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."</li></ul> Solution Architect, Trimble Construction One, Construction Software, Software Implementation, Systems Architect, Enterprise Architecture, Technical Consulting, Project Management, SaaS Implementation, Professional ServicesCompensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.Hiring Range$99,600.00–$137,000.00Pay Rate TypeSalaryBonus Eligible?YesCommission Eligible?No Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at<a href="https://investor.trimble.com"> https://investor.trimble.com</a>, under “Corporate Governance.”Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.<a href="https://www.trimble.com/en/candidate-employee-privacy-notices">Candidate Privacy Notices by Country</a>If you need assistance or would like to request an accommodation in connection with the application process, please contact <a href="mailto:careers@trimble.com">careers@trimble.com</a>.

Remote Christian Engineering Jobs

Explore top Christian remote and work from home Engineering jobs at leading faith-friendly companies.