<h3>About the Company</h3>
<p>Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.</p>
<h3>Role Summary</h3>
<p>Hexcel is currently seeking an <strong>IT Site Engineer</strong> for our Seguin, TX, USA location. The selected individual will be responsible for but not limited to the following obligations:</p>
<ul>
    <li>Record and resolve service desk queries either over the telephone or via remote control of the equipment within SLA targets.</li>
    <li>Day-to-day monitoring and updating the Global Service Desk ITSM system, including escalation of tickets where necessary to Senior Analysts, or other IT teams.</li>
    <li>Set-up and installation of new PC hardware/software, using departmental procedures and standards.</li>
    <li>Coordinate with other technology teams globally to resolve network and systems issues impacting business.</li>
    <li>Raise incident notifications and work on restoration of services.</li>
    <li>Maintain accurate records of incidents, changes, and production documentation.</li>
    <li>Closely work with the Engineering, Manufacturing Production and Implementation teams.</li>
</ul>
<h3>Qualifications</h3>
<ul>
    <li>Bachelor's degree in computer science or directly related major or relevant level of related work experience.</li>
    <li>At least 3-5 years of recent work experience with Windows Operating Systems.</li>
    <li>Knowledge of SCCM & PowerShell scripting (strongly preferred).</li>
    <li>Understanding of Active Directory, Group Policy (strongly preferred).</li>
    <li>Qualified candidates must have knowledge of Microsoft Exchange Online, Office 365 and Teams services.</li>
    <li>ITIL experience (strongly preferred).</li>
    <li>Knowledge of networking and manufacturing production (strongly preferred).</li>
    <li>A high level of independent thinking and the ability to solve problems in a busy environment.</li>
    <li>Strong organizational skills, meticulous attention to detail and ability to work comfortably within strict operational boundaries and procedures.</li>
    <li>Excellent communication skills.</li>
    <li>Self-motivated and proactive approach.</li>
    <li>Qualified candidate must be a US Person.</li>
</ul>
<p>Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.</p>

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